1. What My HOD+ includes
- Enhanced, real-time monitoring of your own HOD Score and file activity;
- Detailed evidence and review history for your own score;
- Real-time alerts when your score changes or new activity lands on your file;
- Priority access to dispute and correction workflows for your own file.
My HOD+ is a personal, self-only plan. It does not include the ability to run reports on other people or businesses. Viewing or running reports on others requires HOD Run+ (individuals, personal authorized purposes) or HOD Pro+ (businesses, certified authorized purposes).
2. No free trial
My HOD+ does not include a free trial. Your payment method is charged the full published rate at checkout, and the subscription renews automatically at the then-current rate published on the pricing page unless cancelled.
3. Billing, renewal, and cancellation
- Subscriptions are billed in advance on a monthly or annual cycle, at the rates published on the pricing page at the time of purchase or renewal.
- Subscriptions renew automatically until cancelled.
- You may cancel at any time in account settings or through the Stripe customer portal. Cancellation takes effect at the end of the current paid term; no partial-term refunds are provided except where required by law.
- Failed payments may result in suspension of paid features until payment is completed.
- Price changes apply only at renewal, with advance notice to the email address on your account.
4. Scope and limits
- My HOD+ benefits are personal to you, non-transferable, and tied to your verified identity.
- Monitoring features describe your own file only; they are not an identity-theft insurance product and do not guarantee prevention of fraud or adverse decisions by third parties.
- Hub or Dub may add, modify, or retire features on reasonable notice, provided the core monitoring benefit continues for the paid term.
5. Consumer rights preserved
Core consumer rights — file disclosure, disputes, corrections, and reinvestigation under applicable state and federal law — are always free and are never conditioned on a paid subscription. Cancelling My HOD+ never affects your HOD Score, your file, or your free account.
Contact, consumer requests, and disputes
Hub or Dub Inc. is a privately owned reputation management and verified trust and eligibility system operating in all 50 states and U.S. territories. Hub or Dub Inc., HOD Scoring & Reporting Inc., HOD Investigations Inc., HOD Agencies Inc., HOD Clubs Inc., HOD Investments Inc., and HOD Technologies Inc. are all 100% owned and operated by Hoddie USA Inc. under The Hoddie Trust, a Nevada based irrevocable trust that is privately owned and controlled. Each entity is a separate legal entity with its own role and is not interchangeable with the others. Hub or Dub operates independently as a private-sector organization and is not a government agency, government-sponsored entity, law-enforcement agency, or governmental representative. Hub or Dub Inc.'s National Headquarters is located at 101 6th Avenue, 9th Floor, New York, New York 10013, with remote operations across the United States and all U.S. territories. Hub or Dub Inc. is an independent private company and has no direct partnership, affiliation, endorsement, sponsorship, agency relationship, contractual relationship, or other formal relationship with any federal, state, local, territorial, or foreign government, government agency, governmental authority, or foreign governmental entity, unless expressly disclosed in writing by Hub or Dub.
- General and consumer support: help@hubordub.com or a secure support ticket. Hub or Dub does not accept incoming calls and does not have a corporate phone number. Request a callback from a local HOD Agency or submit a support ticket online.
- File disclosure, disputes, and corrections: start a dispute — reinvestigated within 30 days (45 days where you add information during the reinvestigation).
- Your rights: Your rights · Use & compliance disclosures
- Privacy and state privacy rights: privacy@hubordub.com · state privacy rights
- Security reports: security@hubordub.com
No physical mail. Hub or Dub Inc. does not currently accept in-person visits to its National Headquarters. All inquiries must be submitted online through the appropriate channels provided. Customer support, identity verification, reporting, investigations, disputes, and service delivery are conducted remotely through Hub or Dub's approved digital channels. Physical mail, walk-ins, document drop-offs, and on-site appointments are not accepted and cannot be processed. Please scan and email all documentation to help@hubordub.com, or use secure upload and support ticketing inside your account. Hub or Dub does not accept incoming calls and does not have a corporate phone number. Request a callback from a local HOD Agency or submit a support ticket online. Please scan all documentation and email it to help@hubordub.com so it can be logged, verified, and tied to your file record.