1. What HOD Pro+ includes
- Everything in My HOD+ (bundled for each seat);
- The ability for authorized seats to run HOD Reports on people and businesses for certified business purposes;
- Per-location and per-seat management, organizational audit history, and compliance tooling;
- Optional add-ons billed per location at the rates published on the pricing page.
2. Authorized Purpose Certification
As a condition of HOD Pro+, your organization certifies that it will request and use HOD Reports only for a documented and consented purpose, and only in compliance with all applicable federal and state law. Your organization further certifies that:
- Every report request is preceded by a specific, recorded authorized-purpose certification in the platform;
- Where required by law, including for employment purposes, you have obtained the subject's clear written authorization and made the required standalone disclosure before requesting the report;
- Before taking any adverse action based in whole or in part on a report, you will provide the subject the required pre-adverse-action notice, a copy of the report, and a summary of their rights, followed by a final adverse-action notice that includes Hub or Dub's name and contact information and the subject's dispute rights;
- Where other applicable privacy or records statutes require an independent lawful basis for nonpublic personal information or motor-vehicle records, you hold that lawful basis separately;
- Reports will not be resold or redisclosed except as permitted by law, and will be disposed of securely and confidentially;
- Access is limited to authorized, authenticated seats, and credentials are never shared.
Hub or Dub may verify certifications, audit usage, decline any request, and suspend or terminate access for suspected misuse. Certifications are recorded with the certifying user's account, IP address, and user agent and retained in the audit trail.
3. Subject availability requirement
Reports can be run only on a person or business with an established HOD Score file tied to a verified SSN, ITIN, or FEIN. If no file exists, the system does not accept the run and prompts you to notify the person or business to activate their HOD Score through a free Hub or Dub account.
4. Billing, seats, and locations
- HOD Pro+ is billed per location plus per user (seat), monthly or annually, at the rates published on the pricing page at the time of purchase or renewal.
- Add-ons are billed per location on the same cycle as the base subscription.
- Seats may be reassigned within your organization; simultaneous use of one seat by multiple people is prohibited.
- Subscriptions renew automatically until cancelled. Cancellation takes effect at the end of the current paid term; no partial-term refunds are provided except where required by law.
- New subscriptions are charged the full recurring price at checkout on the selected interval. There is no free trial and no introductory offer. Annual billing is charged at the full published annual price with no annual discount or promotional reduction. Add-ons bill at their full rate from the date of activation.
5. Organizational responsibilities
- Designate an administrator responsible for seat management, certifications, and compliance;
- Complete business verification (KYB), including FEIN verification, before report access is enabled;
- Maintain reasonable procedures to protect reports and to comply with applicable state and federal privacy statutes;
- Cooperate with Hub or Dub audits and promptly respond to compliance inquiries.
6. Subject rights preserved
HOD Pro+ never reduces the rights of any report subject. Every person and business retains free access to their own file, disclosure, dispute, and correction rights under applicable state and federal law, and disputes are reinvestigated within the timeframes required by law.
Contact, consumer requests, and disputes
Hub or Dub Inc. is a privately owned reputation management and verified trust and eligibility system operating in all 50 states and U.S. territories. Hub or Dub Inc., HOD Scoring & Reporting Inc., HOD Investigations Inc., HOD Agencies Inc., HOD Clubs Inc., HOD Investments Inc., and HOD Technologies Inc. are all 100% owned and operated by Hoddie USA Inc. under The Hoddie Trust, a Nevada based irrevocable trust that is privately owned and controlled. Each entity is a separate legal entity with its own role and is not interchangeable with the others. Hub or Dub operates independently as a private-sector organization and is not a government agency, government-sponsored entity, law-enforcement agency, or governmental representative. Hub or Dub Inc.'s National Headquarters is located at 101 6th Avenue, 9th Floor, New York, New York 10013, with remote operations across the United States and all U.S. territories. Hub or Dub Inc. is an independent private company and has no direct partnership, affiliation, endorsement, sponsorship, agency relationship, contractual relationship, or other formal relationship with any federal, state, local, territorial, or foreign government, government agency, governmental authority, or foreign governmental entity, unless expressly disclosed in writing by Hub or Dub.
- General and consumer support: help@hubordub.com or a secure support ticket. Hub or Dub does not accept incoming calls and does not have a corporate phone number. Request a callback from a local HOD Agency or submit a support ticket online.
- File disclosure, disputes, and corrections: start a dispute — reinvestigated within 30 days (45 days where you add information during the reinvestigation).
- Your rights: Your rights · Use & compliance disclosures
- Privacy and state privacy rights: privacy@hubordub.com · state privacy rights
- Security reports: security@hubordub.com
No physical mail. Hub or Dub Inc. does not currently accept in-person visits to its National Headquarters. All inquiries must be submitted online through the appropriate channels provided. Customer support, identity verification, reporting, investigations, disputes, and service delivery are conducted remotely through Hub or Dub's approved digital channels. Physical mail, walk-ins, document drop-offs, and on-site appointments are not accepted and cannot be processed. Please scan and email all documentation to help@hubordub.com, or use secure upload and support ticketing inside your account. Hub or Dub does not accept incoming calls and does not have a corporate phone number. Request a callback from a local HOD Agency or submit a support ticket online. Please scan all documentation and email it to help@hubordub.com so it can be logged, verified, and tied to your file record.