HOD Reputation Management™ memberships
Prospective terms, version 2026-11-03. Paid enrollment remains closed pending launch approval and applicable legal and tax review. Previously executed agreements and payment records remain unchanged.
Free HOD Basic
Personal and business accounts receive HOD Basic automatically after approval and activation, without a payment method. It includes Your claimed HOD Score™ and HOD Report™, 24/7 HOD Life Activity™ submissions, Supporting-evidence uploads, Reporting notifications, Account monitoring, Standard agency assistance.
Your designated HOD Certified Provider or HOD Independent Operator is responsible for the services in your active membership, including HOD Basic. This agency relationship is included by default, not a paid benefit.
Optional paid services and recurring authorization
Activated users may choose Pulse, Momentum or 24/7 Elite for their verified account type. The membership page shows the current Stripe-backed price, billing interval and included services. Billing may be weekly, monthly, quarterly (every three months) or annually. Affirmative consent records the selected offer and current agreement before checkout. The selected recurring fee and applicable taxes are charged until renewal is canceled. No report-run credits or third-party reporting entitlement are included.
Cancellation, expiration and failed payments
Cancel renewal from your membership account. Cancellation at period end preserves paid services through the settled paid period; afterward only paid tools are restricted. Failed, inactive, expired or terminated memberships do not unlock paid services. Payment updates do not change your verified account type or claimed identity. Billing adjustments, refunds and disputed charges are reconciled and may pause paid services for review, without interfering with consumer protections.
Refund and cancellation requests are reviewed according to the accepted offer and applicable law. No membership clause excludes nonwaivable refund, cancellation, dispute or withdrawal rights. Contact hello@hubordub.com for duplicate charges, billing corrections or legally required refunds. Membership payments are not subject to blanket non-refundable report-run language.
Service availability and safeguards
Submissions and Back Office support are available 24/7. Your agency human-service hours are set by Back Office at activation and changed only on request of the agency HOD Independent Operators.
Membership payments never influence HOD scoring, reporting accuracy, independent evidence verification, dispute rights or legally required consumer protections. Your underlying account, permanent identity and own HOD Score™ / HOD Report™ remain free.
Human evidence review and reporting decisions remain independent. Priority agency requests do not shorten statutory investigation safeguards or guarantee any score, removal, approval, employment, housing or other outcome.
Attribution and commission allocation
A successful eligible membership sale records immutable agency and payee attribution. An eligible Certified Provider receives 25% of personally generated membership revenue, or the eligible Independent Operator receives 25% of agency-generated membership revenue. These are alternative allocations of the same share, not stacked commissions. The provider receives the single personally attributed share where eligible; otherwise the eligible operator receives it. The same recorded allocation governs subsequent successful payments. Refunds and reversals adjust the ledger, failed payments earn nothing, and unresolved or ineligible attribution is held for review, not paid twice.
Commission basis excludes collected taxes and unpaid amounts. Earnings are not proof of payout. Finance reconciles cleared earnings and records payment confirmation through the existing external payroll process. Refunds after payout create recoverable ledger adjustments requiring Finance review. No payment or commission influences scoring, accuracy, dispute resolution or consumer rights.
Privacy and service responsibility
Membership records retain selected offers, consent versions, billing references, attribution, earned amounts, adjustments, service tasks and audit history. Only the member, the currently authorized service owner and assigned authorized Back Office department may access relevant service work. Internal department communications remain restricted. Membership enrollment does not authorize unrestricted access to the underlying HOD Report or evidence.
Contact, consumer requests, and disputes
Hub or Dub, Inc. is a U.S. consumer reporting agency operating in full compliance with the Fair Credit Reporting Act (FCRA), serving all 50 states and U.S. territories. The Stutson Family Trust, a private Nevada revocable family trust, ultimately owns 100% of all ventures through its wholly owned holding company, Hoddie Ventures, Inc., which owns and operates Hub or Dub, Inc., HOD Agencies, Inc., HOD IP Holdings, Inc., and HOD Technologies, Inc.. Hub or Dub, Inc. manages and oversees all operations. HOD Agencies, Inc. operates all HOD Agencies and franchises while providing services rendered by Hub or Dub, Inc.. HOD IP Holdings, Inc. exclusively owns all intellectual property. HOD Technologies, Inc. owns all software, technology and associated technological infrastructure. Every entity other than the trust is incorporated in New York, and each is a separate legal entity with its own role, records and obligations; no entity is liable for another's obligations except where it expressly agrees in writing or where law requires. Christian Stutson is Founder, Chairman and Chief Executive Officer of Hoddie Ventures, Inc. and its subsidiaries. Hub or Dub is a privately owned, family-run business and is not a government agency, government-sponsored entity, law-enforcement agency, or governmental representative. Hub or Dub, Inc.'s National Headquarters is located at 5 Pennsylvania Plaza, 19th Floor, New York, NY 10001, with remote operations across the United States and all U.S. territories. Legal notices go to legal@hubordub.com. Hub or Dub, Inc. is an independent private company and has no direct partnership, affiliation, endorsement, sponsorship, agency relationship, contractual relationship, or other formal relationship with any federal, state, local, territorial, or foreign government, government agency, governmental authority, or foreign governmental entity, unless expressly disclosed in writing by Hub or Dub.
- General and consumer support: hello@hubordub.com or a secure support ticket. Hub or Dub does not accept incoming calls and does not have a corporate phone number. Request a callback from a local HOD Agency or submit a support ticket online.
- File disclosure, disputes, and corrections: start a dispute — reinvestigated within 30 days (45 days where you add information during the reinvestigation).
- Your rights: Your rights · Use & compliance disclosures
- Privacy and state privacy rights: privacy@hubordub.com · state privacy rights
- Security reports: security@hubordub.com
No physical mail. Hub or Dub, Inc. does not currently accept in-person visits to its National Headquarters. All inquiries must be submitted online through the appropriate channels provided. Customer support, identity verification, reporting, investigations, disputes, and service delivery are conducted remotely through Hub or Dub's approved digital channels. Physical mail, walk-ins, document drop-offs, and on-site appointments are not accepted and cannot be processed. Please scan and email all documentation to hello@hubordub.com, or use secure upload and support ticketing inside your account. Hub or Dub does not accept incoming calls and does not have a corporate phone number. Request a callback from a local HOD Agency or submit a support ticket online. Please scan all documentation and email it to hello@hubordub.com so it can be logged, verified, and tied to your file record.