| Category | Purpose | Processing region |
|---|---|---|
| Cloud infrastructure (edge, storage, database) | Hosting, storage, database, edge delivery, and networking for the Services | United States and regional availability zones nationwide |
| Payment processing | Card, wallet, and bank-transfer processing; tokenization of payment credentials | United States and regional processors |
| Identity verification and biometric matching | Document authentication, liveness detection, and selfie-to-ID comparison for account activation | United States |
| Sanctions and watchlist screening | Screening against OFAC and equivalent U.S. federal lists | United States |
| Email delivery | Transactional email, authentication, and notification delivery | United States |
| Customer support platform | Ticketing, knowledge base, and support communication | United States |
| Analytics | Aggregate product analytics used to improve the Services | United States |
| Error monitoring and observability | Error, log, and performance monitoring | United States |
| Fraud and abuse prevention | Detection of bots, credential stuffing, and coordinated abuse | United States |
U.S. data residency
All personal information is processed and stored within the United States. Hub or Dub does not transfer personal information outside the United States, and each subprocessor above is contractually required to process and store data solely on U.S.-based infrastructure.
Change notifications
Enterprise customers may subscribe to advance notifications of material additions to this list by writing to privacy@hubordub.com. Objections to a new subprocessor may be raised within the notice period as provided in the applicable order form or data-processing addendum.
Contact
Questions about this list: privacy@hubordub.com.
Contact, consumer requests, and disputes
Hub or Dub Inc. is a U.S. consumer reporting agency operating in full compliance with the Fair Credit Reporting Act (FCRA) operating in all 50 states and U.S. territories. Hub or Dub Inc., HOD Scoring & Reporting Inc., HOD Investigations Inc., HOD Agencies Inc., HOD Clubs Inc., HOD Investments Inc., and HOD Technologies Inc. are all 100% owned and operated by HOD Group Inc. under The Hoddie Trust, a Nevada based irrevocable trust that is privately owned and controlled. Each entity is a separate legal entity with its own role and is not interchangeable with the others. Hub or Dub operates independently as a private-sector organization and is not a government agency, government-sponsored entity, law-enforcement agency, or governmental representative. Hub or Dub Inc.'s National Headquarters is located at 101 6th Avenue, 9th Floor, New York, New York 10013, with remote operations across the United States and all U.S. territories. Hub or Dub Inc. is an independent private company and has no direct partnership, affiliation, endorsement, sponsorship, agency relationship, contractual relationship, or other formal relationship with any federal, state, local, territorial, or foreign government, government agency, governmental authority, or foreign governmental entity, unless expressly disclosed in writing by Hub or Dub.
- General and consumer support: hello@hubordub.com or a secure support ticket. Hub or Dub does not accept incoming calls and does not have a corporate phone number. Request a callback from a local HOD Agency or submit a support ticket online.
- File disclosure, disputes, and corrections: start a dispute — reinvestigated within 30 days (45 days where you add information during the reinvestigation).
- Your rights: Your rights · Use & compliance disclosures
- Privacy and state privacy rights: privacy@hubordub.com · state privacy rights
- Security reports: security@hubordub.com
No physical mail. Hub or Dub Inc. does not currently accept in-person visits to its National Headquarters. All inquiries must be submitted online through the appropriate channels provided. Customer support, identity verification, reporting, investigations, disputes, and service delivery are conducted remotely through Hub or Dub's approved digital channels. Physical mail, walk-ins, document drop-offs, and on-site appointments are not accepted and cannot be processed. Please scan and email all documentation to hello@hubordub.com, or use secure upload and support ticketing inside your account. Hub or Dub does not accept incoming calls and does not have a corporate phone number. Request a callback from a local HOD Agency or submit a support ticket online. Please scan all documentation and email it to hello@hubordub.com so it can be logged, verified, and tied to your file record.