Help Center
what do you need to knowabout Hub or Dub?
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Getting started
Set up in minutes and understand the platform.
Identity & verification
KYC, business verification, and how identity is stored.
Scores & reports
How the HOD Score moves and what a report contains.
Billing, plans & credits
Activation, subscriptions, credits, invoices.
Trust, safety & compliance
FCRA, GDPR, dispute rights, and how we keep bad actors out.
Developers & API
Keys, webhooks, rate limits, and reference.
Troubleshooting
Login issues, verification failures, payment errors.
Email support
help@hubordub.com. Usually within a business day.
Send email
Talk to sales
Enterprise, API, and volume plans.
Book a call
System status: all systems normal · updated in real time