Speak to a human, not a script.
Send us a message and our back office responds in real time.
No account needed to submit a report · anonymous submissions supported · evidence required
Report a real experience with a person or business.
Individuals and businesses can submit direct reports through Hub or Dub. No account or sign-in required, anonymous submissions are fully supported. Every report is manually reviewed and verified in real time by the Back Office team before any decision is made. The Back Office has full discretion to approve or reject reports based on the evidence and information provided.
- Evidence is required. Photos, screenshots, videos, PDFs, or other supporting files must be attached before a report can be submitted.
- Real-time manual review. Every submission lands in a secure moderation queue and is verified by a live Back Office reviewer before it becomes publicly visible.
- Back Office discretion. Approvals and rejections are made by our verification team to protect the integrity and reliability of every finding.
- 1Report drafted with subject & categoryIndividual, business, or organization.
- 2Evidence attached & scannedRequired. No evidence, no submission.
- 3Manual reviewer picks it up, liveAssigned to a verified Back Office analyst.
- 4Verification & source cross-checkDocuments, identifiers, dates, and context.
- 5Approve or reject at Back Office discretionYou are notified with the outcome.
Call our Global Support Team.
The number below connects you directly to Hub or Dub's Global Support Team. It's available exclusively for users with an active HOD Score or an active HOD Pro+ subscription.
Prefer to write to us?
Not signed up yet, or account still verifying? Email works for everyone. Verified members get faster routing through in-account tickets.
Quick answers, no waiting.
If your question is on this list, you'll get the answer instantly. Otherwise, the form above gets you to a human in minutes.
Support runs 24/7, every day of the year. Median first reply is under 12 minutes at any hour. No off-hours queue, no waiting until Monday.
No. Every message is read and answered by a real teammate on our Back Office team, 24/7, every day. We don't use canned auto-acknowledgements.
Yes. Our Global Support Team is reachable by phone at (888) 247-1934, 24 hours a day, 7 days a week, every day of the year. Phone support is available exclusively for users with an active HOD Score or an active HOD Pro+ subscription, and every caller must have an active, verified Hub or Dub account. New accounts cannot be created over the phone, but once your account is verified we can assist with every account, subscription, billing, technical, security, verification, recovery, and platform related inquiry in real time. Hub or Dub does not accept general mail, walk-ins, or in-person submissions of any kind. All disputes, appeals, and submissions must be completed securely online, by phone, or by email so we can record, verify, and process them.
Straight into our staffed Back Office queue. Signed-in members get routed through Support Tickets so we can attach context to your reports automatically.
Yes. Hub or Dub is available worldwide, across every country and region, and support runs 24/7 in every timezone.
152 teammates. Fully remote‑friendly.
Reach us by phone, in‑account ticket, or email. Physical mail and walk‑ins are not accepted.