Start with Hoddie.
Finish with a ticket.
Hoddie answers in seconds. When you need a person, submit a secure support ticket. Every request is automatically and securely routed into the Hub or Dub Back Office queue in real time for review, fulfillment, tracking, and response.
Instant, accurate answers on scores, evidence, plans, and billing.
Open a secure ticket and the Back Office queue routes it to the right team in real time.
Each interaction is documented in your account ledger, auditable end to end.
Every lane. One secure queue.
No phone support and no live chat. Submit a secure support ticket or email help@hubordub.com. Every request lands in the Back Office queue in real time and is answered within 48 hours.
No. Hoddie is Hub or Dub's automated Support Assistant and answers instantly using HOD Intelligence, trained on the Back Office playbook. When you need a person, submit a secure support ticket and a specialist picks it up from the Back Office queue.
Submit a secure support ticket from this page or from your account, or email help@hubordub.com. Every request is automatically and securely routed into the Hub or Dub Back Office queue in real time for review, fulfillment, tracking, and response. Support inquiries are responded to within 48 hours by email or, for users with an active Hub or Dub account, directly within their account.
No. Hub or Dub does not provide telephone support or direct phone access to its support team. There is no support phone number, call center, or callback line. Users may not initiate direct live or instant chat conversations with Hub or Dub or with individual team members. All communication is handled through the centralized support system so every request is secured, documented, and accountable. Once your account is active and verified, the Nationwide Reputation Management Team can assist with HOD Score questions and inquiries, account updates, report-related concerns, disputes, corrections, documentation, verification matters, and other issues affecting a consumer or business's HOD Score profile through the ticket system. Hub or Dub does not accept walk-ins or physical mail.
Users may not initiate direct live or instant chat conversations with Hub or Dub or with individual team members. All communication is handled through the centralized support system so every request is secured, documented, and accountable.
Every request is automatically and securely routed into the Hub or Dub Back Office queue in real time for review, fulfillment, tracking, and response. Signed-in members are routed through Support Tickets so context from their reports is attached automatically.
The support infrastructure is fully encrypted in transit and at rest, access-controlled, and integrated with the Back Office in real time. Authorized team members receive, categorize, prioritize, investigate, communicate, document, fulfill, resolve, and track every request from submission through completion.
No. Anyone can submit a report with evidence, anonymously if you prefer. Every submission is manually reviewed and verified by a Back Office analyst before any decision is made.
No visits. All digital.
Hub or Dub Inc. does not currently accept in-person visits to its National Headquarters. All inquiries must be submitted online through the appropriate channels provided. Customer support, identity verification, reporting, investigations, disputes, and service delivery are conducted remotely through Hub or Dub's approved digital channels.
Ask Hoddie now, or open a secure support ticket.
Hub or Dub does not provide telephone support or direct phone access to its support team. There is no support phone number, call center, or callback line. Every request is answered within 48 hours. Physical mail is not accepted: scan documents and attach them to your ticket or email help@hubordub.com.