Network

Home Agency

Definition

A Home Agency is the single HOD Agency permanently responsible for a member's service area and record work, assigned from their verified address.

The relationship persists so the same office handles your history and escalations. Reassignment is a governed back office action with an audit trail.

Full HOD Agencies page

More network terms

HOD Agency

A HOD Agency is a verified local office authorized by Hub or Dub to handle verification, inspections, and member support in an assigned service area.

HOD Agent

A HOD Agent, also called a HOD Reputation Agent, is a trained and credentialed person authorized to perform Hub or Dub verification, inspection, and support work.

HOD Directory

The HOD Directory is Hub or Dub's public listing of active, approved agencies, certified providers, and independent operators.