Verification does not happen in a vacuum. It happens in a service area, handled by a Home Agency that is accountable for the work.
HOD Agencies are the verified local offices and Independent Operators, authorized by Hub or Dub, that carry out verification work, inspections, and member support in their assigned service areas.
Every member is matched to a Home Agency based on address, within the published service radius. That relationship persists, so the same office handles your verification history, your escalations, and your local record work instead of a new stranger every time.
Agencies operate under an agreement, carry training and compliance requirements, and hold a public standing that back office personnel maintain. Official profile fields are changed by back office only, and every change is recorded permanently.
The agency finder matches your address to the office responsible for your area. Public agency profiles live in the HOD Directory, where only active, approved listings appear.
