What triggers an investigation
Conflicting submissions about the same event, disputed items with substantial evidence on both sides, identity questions, safety concerns, suspected misuse of the platform, and anything a reviewer escalates.
Investigations
Reputation investigations
Most items resolve in review. Some need real work. Investigations are how the hard cases get handled instead of guessed at.
Definition
A reputation investigation is a structured review Hub or Dub performs when submitted information conflicts, requires field verification, or needs deeper documentation before a decision can be made.
How investigations are handled
Investigations are opened in the centralized queue, assigned to authorized personnel, documented as they progress, and closed with a recorded outcome. Field work goes to credentialed agents when it is required.
- Least-privilege access to sensitive information throughout
- Sensitive identifiers masked everywhere they are not strictly required
- Outcome, timestamp, and responsible reviewer written to an immutable log
Questions
Reputation investigations, answered
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