Process

Reputation investigation

Definition

A reputation investigation is a structured review Hub or Dub performs when information conflicts, requires field verification, or needs deeper documentation.

Investigations are opened in the centralized queue, worked by authorized personnel under least-privilege access, and closed with a recorded outcome.

Also written as: reputation investigations

Full Reputation investigations page

More process terms

HOD Drop

A HOD Drop is a submitted account of a real interaction with a person or business that only affects a HOD Score after it clears verification and back office approval.

Reputation management

Reputation management at Hub or Dub is real-time help from a Reputation Management Specialist to build, improve, fix, recover, maintain, or protect a verified record.

Reputation verification

Reputation verification is confirming that submitted information is accurate, attributable, and evidenced before it can affect a HOD Report or HOD Score.

Reputation intelligence

Reputation intelligence is the structured, verified view of standing that Hub or Dub assembles from approved information rather than scraped or unverified commentary.

Reputation screening

Reputation screening is the authorized review of another person's or business's verified HOD standing before making a decision.

Identity verification

Identity verification is confirming a person or business before any HOD Score or HOD Report is activated and delegated to their account.