How does a business claim its record?

Verify the business through onboarding. If a record already exists for the verified business identifier, you either sign into the existing account or request a delegation that back office personnel verify manually.

Does certification change the score?

Certification standing is verified information, so it contributes like any other approved item. It is never a purchased score increase.

For businesses

Business reputation reporting

A business record is not a review page. It is verified registration, verified locations, verified conduct, and a score you can actually defend.

Definition

Business reputation reporting is the practice of maintaining verified reputation records for a company, including its verified registration, per-location standing, certification status, and approved record activity.

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What a business record covers

Verified business identity through an authorized business identifier, verified locations, approved HOD Drops from real customer and partner interactions, certification standing, and resolved disputes.

Per-location certification and inspection standing
Active, approved directory profiles with back office controlled official fields
Immutable audit history on every change

Running screening as a business

Businesses making eligibility-covered decisions use HOD Pro+, which carries the extra obligations those decisions require. High-volume programs use HOD Enterprise+.

Questions

Business reputation reporting, answered

Keep reading

Related Hub or Dub pages

HOD Pro+

Eligibility-covered screening for business

HOD Certified

Premium business certification, per location

HOD Enterprise+

The highest level of service

HOD Directory

Active agencies, providers, and operators