1. Your consent to electronic records
By accepting this consent, you agree that Hub or Dub may provide all agreements, disclosures, notices, statements, authorizations, certifications, consumer rights notices, and other communications ("Records") to you in electronic form, through your account, the Document Vault, secure signing links, and email to the address on your account. Hub or Dub does not maintain a public mail intake; all Records are delivered electronically so they can be logged, verified, and tied to your file record.
2. Your consent to electronic signatures
You agree that your electronic signature — including typing your full legal name into a signature field, clicking an acceptance control, or completing a secure signing-link ceremony — has the same legal effect as a handwritten signature. Each execution is timestamped and recorded with your account identifier, IP address, and user agent in a permanent audit record.
3. Scope of consent
This consent applies to your current account and to every plan, product, and service you add later, including My HOD+, HOD Run+, and HOD Pro+, and to updated or replacement Records issued in accordance with applicable law. Where a law requires a specific form of notice, Hub or Dub will provide it in that form.
4. Hardware and software requirements
- A current web browser (the two most recent major versions of Chrome, Safari, Edge, or Firefox);
- Internet access and a valid email address;
- The ability to view and save PDF or HTML documents if you wish to retain copies outside the Document Vault.
If these requirements change in a way that creates a material risk you could no longer receive or access Records electronically, Hub or Dub will notify you and obtain a renewed consent as required by law.
5. Keeping copies
Your executed Records are available in your Document Vault for review and download at any time while your account is open, and for the retention period required by law after closure. You should download or print copies for your own records.
6. Withdrawing consent
You may withdraw this consent at no charge by emailing help@hubordub.com or submitting a secure support ticket. Because Hub or Dub operates exclusively with electronic records, withdrawing consent will result in closure of your account and cancellation of active subscriptions in accordance with their terms. Withdrawal does not affect the legal validity of Records provided or signed electronically before the withdrawal takes effect.
7. Updating your contact information
You agree to keep the email address on your account current. Records sent to the address on file are deemed delivered. Update your email in account settings or by contacting support.
Contact, consumer requests, and disputes
Hub or Dub Inc. is a privately owned reputation management and verified trust and eligibility system operating in all 50 states and U.S. territories. Hub or Dub Inc., HOD Scoring & Reporting Inc., HOD Investigations Inc., HOD Agencies Inc., HOD Clubs Inc., HOD Investments Inc., and HOD Technologies Inc. are all 100% owned and operated by Hoddie USA Inc. under The Hoddie Trust, a Nevada based irrevocable trust that is privately owned and controlled. Each entity is a separate legal entity with its own role and is not interchangeable with the others. Hub or Dub operates independently as a private-sector organization and is not a government agency, government-sponsored entity, law-enforcement agency, or governmental representative. Hub or Dub Inc.'s National Headquarters is located at 101 6th Avenue, 9th Floor, New York, New York 10013, with remote operations across the United States and all U.S. territories. Hub or Dub Inc. is an independent private company and has no direct partnership, affiliation, endorsement, sponsorship, agency relationship, contractual relationship, or other formal relationship with any federal, state, local, territorial, or foreign government, government agency, governmental authority, or foreign governmental entity, unless expressly disclosed in writing by Hub or Dub.
- General and consumer support: help@hubordub.com or a secure support ticket. Hub or Dub does not accept incoming calls and does not have a corporate phone number. Request a callback from a local HOD Agency or submit a support ticket online.
- File disclosure, disputes, and corrections: start a dispute — reinvestigated within 30 days (45 days where you add information during the reinvestigation).
- Your rights: Your rights · Use & compliance disclosures
- Privacy and state privacy rights: privacy@hubordub.com · state privacy rights
- Security reports: security@hubordub.com
No physical mail. Hub or Dub Inc. does not currently accept in-person visits to its National Headquarters. All inquiries must be submitted online through the appropriate channels provided. Customer support, identity verification, reporting, investigations, disputes, and service delivery are conducted remotely through Hub or Dub's approved digital channels. Physical mail, walk-ins, document drop-offs, and on-site appointments are not accepted and cannot be processed. Please scan and email all documentation to help@hubordub.com, or use secure upload and support ticketing inside your account. Hub or Dub does not accept incoming calls and does not have a corporate phone number. Request a callback from a local HOD Agency or submit a support ticket online. Please scan all documentation and email it to help@hubordub.com so it can be logged, verified, and tied to your file record.